Conclusion
The Roaming Reference Service is a new library service added to the National Medical Library at UAEU. The student embedded and integrated reference support meets a different set of needs from the library patrons. It is aimed to enable students to complete the possibility of reference transactions with ongoing support and information when it is needed. Promote the library’s services and resources through the roaming reference to the library’s outreach activities and the efficient usage of the library’s resources.
This study show that the response from the students that they do like the new service more than a fixed desk and indicates that the new service meets the changing behavior of library patrons, the majority of the patron responded that they need the service during the whole academic year and at the computer stations and(94%) of patrons are satisfied with the information provided by librarians, (94%) are satisfied with the information provided by librarians and (62%) of patrons are extremely very satisfied with the duration of the help provided by roaming service.
Future plan
The librarians hope that this project will continue to help serve more patrons by using iPads with the reference service beyond the reference desk. The service raises awareness of the service offered by the library; further marketing efforts are needed to increase the visibility of the service. Today the librarians and library services are not connected to fixed point a desk. with roaming service, we have the potential to reach out beyond the library facility and meet the faculty members and outside users. This service was done within the library facility, the library is not limited to a reference desk.
